Privacy Policy

MarketplaceExpo2 LLCrespects your privacy and is committed to protecting personal information you provide when using our website, mobile experiences, and related services (collectively, the "Platform"). This Privacy Policy describes our practices in accordance with applicable U.S. privacy laws.

By using the Platform, you acknowledge that you have read and understand this Privacy Policy. If you do not agree, please discontinue use of the Platform.

We may collect the following categories of information:

• Account information: Name, email address, phone number, password (stored in hashed form), profile details, and role preferences (buyer, seller, admin).
• Transaction information: Order history, bids, cart contents, payment status, billing address, and shipping details.
• Seller and listing data: Business name, product descriptions, images, pricing, inventory, and communications with buyers.
• Communications: Messages sent through contact forms, support requests, newsletter subscriptions, and verification emails.
• Technical data: IP address, browser type, device identifiers, pages viewed, referral URLs, and cookies or similar technologies.
• Security data: Authentication tokens, two-factor authentication status, login timestamps, and fraud-prevention signals.

We collect information directly from you, automatically through your use of the Platform, and from third parties such as payment processors and analytics providers where permitted.

We use personal information to:

• Create and manage your account
• Process purchases, auctions, bookings, and subscriptions
• Facilitate communication between buyers and sellers
• Send transactional emails, including order confirmations and security alerts
• Provide customer support and respond to inquiries
• Improve Platform performance, security, and user experience
• Detect, prevent, and investigate fraud or abuse
• Comply with legal obligations and enforce our Terms and Conditions
• Send marketing communications where you have opted in; you may unsubscribe at any time

We do not sell your personal information. We may share information with:

• Service providers who perform services on our behalf, such as payment processing, email delivery, cloud hosting, and image storage, subject to contractual confidentiality obligations
• Other users when necessary to complete a transaction (for example, sharing shipping details with a seller)
• Legal authorities when required by law, subpoena, or to protect rights, safety, and security
• Business transfers in connection with a merger, acquisition, or sale of assets, with notice where required by law

We use cookies and local storage to keep you signed in, remember preferences, maintain shopping carts, and analyze Platform usage. You may control cookies through your browser settings; disabling certain cookies may limit Platform functionality.

The Platform integrates with third-party services that have their own privacy policies, including:

• Stripe for payment processing
• Email providers (such as Brevo) for transactional and marketing email
• Cloudinary and cloud storage providers for media hosting
• MongoDB and hosting infrastructure for data storage and application delivery

We encourage you to review the privacy practices of any third-party services you interact with through links on our Platform.

We retain personal information for as long as necessary to provide the Platform, fulfill transactions, resolve disputes, enforce agreements, and comply with legal requirements. When data is no longer needed, we delete or anonymize it in accordance with our retention practices.

We implement administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit, access controls, and monitoring for suspicious activity. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

You are responsible for safeguarding your account credentials and notifying us promptly of any suspected breach.

Depending on your location, you may have rights to access, correct, delete, or restrict certain processing of your personal information, and to opt out of marketing communications.

California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to request deletion, subject to legal exceptions.

To exercise your rights, contact us at support@marketexpo2.com. We may verify your identity before fulfilling a request.

The Platform is not directed to children under 13 years of age, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will take steps to delete it.

The Platform is operated from the United States. If you access the Platform from outside the U.S., you understand that your information may be transferred to, stored in, and processed in the United States, where privacy laws may differ from those in your jurisdiction.

We may update this Privacy Policy periodically. The "Last updated" date at the top of this page indicates when revisions were last made. Material changes will be communicated through the Platform or by email where appropriate.

For privacy-related questions or requests, contact:

• MarketplaceExpo2 LLC (MarketExpo 2)
• 94 West Street, Suite 1, Boston, MA 02136
• Email: support@marketexpo2.com
• Phone: 1 (617) 674-3196

For general support, you may also visit our Contact page.